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Warranty & Return Policy

All Battle Arms Development, Inc. (BAD INC) products have a limited lifetime warranty against any manufacturer's defects and workmanship to the buyer/customer.

Normal maintenance is not covered by the warranty.

Warranty claims may be generated by emailing support@battlearmsdevelopment.com for a Return Merchandise Authorization (RMA) form.  Once the support form is received and approved, the customer will be assigned an RMA # and may ship the warranty product to BAD INC per the RMA instructions.  Shipping to and from BAD INC’s facilities, government fees, damages caused by lack of maintenance, international sales, are not covered by this warranty.  Once the warranty product is received, BAD INC will inspect and evaluate for warranty eligibility.  If the product is determined by BAD INC to be covered by the warranty, BAD INC will either repair or replace it at BAD INC's discretion.  Warranty product/s received without an RMA form will not be accepted and will be returned to the sender.  Firearms and ammunition must be shipped separately. No COD shipments will be accepted. This warranty does not apply to abuse, negligence or normal wear and tear of any parts or protective finishes.

Warranty does not cover product compatibility issues with after-market accessories.  Any modification to the product from the factory shipped condition will render the warranty null and void.  Proof of purchase must be provided at the time of the warranty service. 

Excluded from coverage

The following are specifically excluded from coverage under this warranty and/or will cause said warranty to become null and void:

• Rust or corrosion. 
• Barrel obstruction. 
• Damage or malfunction resulting from accident, negligence, misuse or unauthorized repair or alteration. 
• Use of ammunition other than NATO and/or SAAMI specification new factory production ammunition. 
• Use of any hand loaded, reloaded or factory re-manufactured ammunition. 
• Failure to provide reasonable and necessary maintenance as described in the Operator’s Manual/documentation accompanying the product. 
• Use of replacement parts other than parts authorized by BAD INC for use in BAD INC products. 
•Any unauthorized repair or any alteration, including of a cosmetic nature, performed on the product by an individual, organization, company or entity other than BAD INC 
• Unreasonable or excessive use of the product. 
•Any finished products that are not assembled at BAD INC’s facilities or are assembled using imported or used parts. This includes complete firearm kits, upper receivers, lower receivers, barrel assemblies, etc.  No implied warranties of any kind are made herein.

Returns


NEW PRODUCT RETURN POLICY

If you are not satisfied with your purchase, you have up to fifteen (15) days from the date of purchase to return it for a full refund or replacement.
Products by Battle Arms Development have a full thirty (30) days, instead of fifteen (15). Unused or unopened product returns must be authorized by Battle Arms Development and have an RMA # (Return Merchandise Authorization Number) before the product is shipped back to us. Please contact us at 702-802-3588 for your RMA # to initiate your return.

You will be refunded 100% on the product cost, less shipping and handling. There is no restocking fee. Product(s) and all product packaging and materials must be returned in their original condition to receive the refund. Customers who have returned products for a refund in accordance with our return policy guidelines will only be issued a refund after a full inspection by our returns department. Once a refund is issued, please allow 72 hours for the credit to appear in the same account that was used for the purchase.

USED & CLEARANCE PRODUCT RETURN POLICY

All used or clearance product sales are sold "AS IS." These sales are final with no refunds or exchanges.

DAMAGED RETURNS

Battle Arms Development is not responsible for any damaged shipments. If you have purchased insured shipping and your order is damaged please contact us immediately. A damage claim will be submitted to the designated shipper. Please allow 30-45 days to process your lost/damage claim with the designated shipper.
Shipping damage refunds / exchanges do not include any return shipping, shipping insurance costs or handling / processing fees. The following information is needed in order to process a claim: Pictures of the damaged box/packaging and the damaged products from all sides. A detailed description of the damage(s). The damaged product(s) need to be returned to Battle Arms Development within 7 business days after it is inspected by the carrier's investigator.